We’re here to help

Ella Vera Support

For help with an appointment, confirmation email, receipt, rating, or the Ella Vera app, contact the salon directly.

Booking help

I did not receive a confirmation email

Check your junk or spam folder and confirm the email address entered during booking. Your booking reference also appears on the confirmation screen. If you still need help, send us your name, booking date, and booking reference.

I need to change or cancel an appointment

Open Bookings in the app on the device used to make the appointment. If online cancellation is unavailable, call the salon and provide your booking reference.

My availability or services are not loading

Check your internet connection, close and reopen the app, then pull down to refresh. If the issue continues, contact us with your iPhone model and a short description of what happened. Please do not send passwords or private booking tokens.

How do ratings work?

After the salon marks your service completed, refresh My Bookings and open that appointment. You can rate both the service and the specialist.